CruiseWorld Asia 2022
programme schedule

Attend and stand a chance to win a cruise holiday!*
Happening on 25 October 2022.
Time (SGT) Agenda
08.15am Registration
09.00am Welcome remarks
09.10am The great engagement – What’s ahead for Asia’s cruise industry?
Cruise line leaders discuss the state of the Asian cruise industry and emerging trends following a successful restart of international cruising
• Michael Goh, President, Resorts World Cruises
• Angie Stephen, Vice President, Asia Pacific, Royal Caribbean International
• Braydon Holland, Senior Director Sales for Asia, Norwegian Cruise Line
09.40am Building for the future of Asia’s cruise tourism
Cruise port operators discuss how Asia’s cruise terminals are developing in a rapidly changing landscape
10.10am The dynamics of cross-border engagement and collaboration for Asia’s cruise future
Discussion on cruise port infrastructure and development from a regional perspective
10.20am Networking break
10.50am Rules of engagement in the new travel marketplace
We discuss 2022 consumer trends at travel shows and beyond from the eyes of travel agent associations in Asia
11.15am Keeping pace with Southeast Asia’s consumers
Insights from market research agency on the media consumption habits across key markets in Southeast Asia
11.30am Engaging technology transformation: What’s worth your time and effort?
What’s driving businesses to best engage and capture customers through new ways of marketing and technology? Suppliers share their experiences and key learnings in this space
11.45am Cruise Line Presentation: Royal Caribbean International
12.15pm Cruise holiday lucky draw
12.20pm Lunch
02.00pm Cruise Line Presentation: Resorts World Cruises
02.30pm Engaging Asia’s growing halal market – An expert’s view
Insights on the unique needs and preferences of Muslim cruise travellers and unlocking opportunities in this rising segment
02.40pm Cruise Line Presentation: Norwegian Cruise Line
03.10pm Engage and enrich MICE groups on the high seas
What makes the cruise experience enticing for corporates and incentive travel groups?
03.35pm Engaging and retaining cruise travellers of the future
With travel recovery now underway, how travel agents are enhancing their outreach?
04.05pm Cruise holiday lucky draw
04.10pm Networking break
05.00pm End of programme
Session 1

Rebuild: Steering Toward a Safe Cruise Future

Thursday, 8 October
1500hr – 1630hr (GMT+8)
In the first installment of a three-part travel agent training series, the key focus of this session is to get the Asia travel agent community up to date on the latest protocols and guidelines in the cruise industry.

Key session highlights:

- CLIA Training
· Cruise industry response to Covid-19 across key geographic regions – Asia, Australia, North America and Europe
· An overview of recovery guidance and policies adopted by cruise lines and destinations

 - Dream Cruises Updates
· Costa Cruises’ health and safety standards
· How Costa Cruises is working with travel agents to chart cruise recovery

 - Panel discussion featuring CLIA, STB & Dream Cruises


Session 2:

Reassure: Boosting Confidence in Cruising

Tuesday, 13 October
1500hr – 1630hr (GMT+8)
In the second installment of the travel agent training series, this session emphasizes on bolstering travel agents’ confidence in the cruise industry, taking a closer look at a cruise resumption success story in Asia and tips on selling cruises in the new norm.

Key session highlights:

- CLIA Training
· Navigating in the new post-Covid norm - How travel agents can uncover opportunities and sell cruises in a different environment

 - Costa Cruises Updates
· Case study on Dream Cruises’ resumption of sailings in Taiwan
· How Dream Cruises is working with travel agents to chart cruise recovery

 - Panel discussion featuring CLIA, STB & Costa Cruises


Session 3:

Renew: Building Sales Strategies for the New Norm

Wednesday, 14 October
1500hr – 1630hr (GMT+8)
The final session of this three-part travel agent training series aims to get Asia’s cruise community poised for the industry restart by examining the new opportunities and sales strategies when sailings resume.

Key session highlights:

- CLIA Training
· Identifying the key segments to target during the recovery period
· Tips and tools that cruise agents can use to upgrade themselves

 - Royal Caribbean Cruises Updates
· Royal Caribbean Cruises’ health and safety protocols
· How is Royal Caribbean Cruises working with travel agents to chart cruise recovery

 - Travel insurance company sharing on Covid-19 cover - Panel discussion featuring CLIA, STB, Costa Cruises, Dream Cruises and Royal Caribbean Cruises


Programme is tentative and might be subjected to change. Last updated on 21 Sep 2022.
*For travel agents only.


Event has ended.