Session 1
Rebuild: Steering Toward a Safe Cruise Future
Thursday, 8 October
1500hr – 1630hr (GMT+8)
In the first installment of a three-part travel agent training series, the key focus of this session is to get the Asia travel agent community up to date on the latest protocols and guidelines in the cruise industry.
Key session highlights:
- CLIA Training
· Cruise industry response to Covid-19 across key geographic regions – Asia, Australia, North America and Europe
· An overview of recovery guidance and policies adopted by cruise lines and destinations
- Dream Cruises Updates
· Costa Cruises’ health and safety standards
· How Costa Cruises is working with travel agents to chart cruise recovery
- Panel discussion featuring CLIA, STB & Dream Cruises
Session 2:
Reassure: Boosting Confidence in Cruising
Tuesday, 13 October
1500hr – 1630hr (GMT+8)
In the second installment of the travel agent training series, this session emphasizes on bolstering travel agents’ confidence in the cruise industry, taking a closer look at a cruise resumption success story in Asia and tips on selling cruises in the new norm.
Key session highlights:
- CLIA Training
· Navigating in the new post-Covid norm - How travel agents can uncover opportunities and sell cruises in a different environment
- Costa Cruises Updates
· Case study on Dream Cruises’ resumption of sailings in Taiwan
· How Dream Cruises is working with travel agents to chart cruise recovery
- Panel discussion featuring CLIA, STB & Costa Cruises
Session 3:
Renew: Building Sales Strategies for the New Norm
Wednesday, 14 October
1500hr – 1630hr (GMT+8)
The final session of this three-part travel agent training series aims to get Asia’s cruise community poised for the industry restart by examining the new opportunities and sales strategies when sailings resume.
Key session highlights:
- CLIA Training
· Identifying the key segments to target during the recovery period
· Tips and tools that cruise agents can use to upgrade themselves
- Royal Caribbean Cruises Updates
· Royal Caribbean Cruises’ health and safety protocols
· How is Royal Caribbean Cruises working with travel agents to chart cruise recovery
- Travel insurance company sharing on Covid-19 cover
- Panel discussion featuring CLIA, STB, Costa Cruises, Dream Cruises and Royal Caribbean Cruises