CruiseWorld Asia 2023
programme schedule

Attend and stand a chance to win a cruise holiday!*
Happening on 7 November 2023.
Time (SGT) Agenda
08.30am Registration + Coffee
09.10am Welcome Address
• Irene Chua, Vice President, Asia, Northstar Travel Group
09.20am Travel is Transformational
• Arnie Weissmann, Editor in Chief, Travel Weekly
09.30am The Big Opportunities Ahead for Asia’s Cruise Industry
• Angie Stephen, Vice President, Asia Pacific, Royal Caribbean Group
• Michael Goh, President, Resorts World Cruises
• Helen Huang, Greater China President, MSC Cruises
• Henry Yu, Managing Director, Asia, Uniworld Boutique River Cruise
10.00am Building Asia as The Cruise Destination
• Lionel Wong, CEO, SATS-Creuers Cruise Services
• Jeff Bent, Managing Director, Worldwide Cruise Terminals
• Prasetyo, Director of Strategy, PT Pelabuhan Indonesia (Pelindo)
10.25am Coffee Break + Cruise Line Showcase
10.55am Cruise Line Presentation: Royal Caribbean International
• Angie Stephen, Vice President, Asia Pacific, Royal Caribbean Group
11.20am Destination Presentation: Hong Kong Tourism Board
• Kenneth Wong, General Manager, MICE & Cruise, Hong Kong Tourism Board
11.45am Cruise Line Presentation: Resorts World Cruises
• Terence Lim, Vice President, Sales, Resorts World Cruises
12.10pm Navigating the Travel Customer Journey: Insights from Industry Experts
• Dato Sri Koh Yock Heng, Co-Founder & Group Managing Director, Apple Vacations
• Ong Hanjie, Director, EU Holidays
• Dawn Jeremiah, VP Marketing & Ecommerce - APAC, Go City
12.35pm Lunch + Cruise Line Showcase
01.50pm Cruise Line Presentation: MSC Cruises
• Helen Huang, Greater China President, MSC Cruises
02.15pm Go Beyond Leisure: The Multi-faceted World of Events at Sea
• Katherine Lee, Global Indirect Procurement Manager, Amway
• Samira Davidson, Project Lead for It’s The Ship, Livescape Group
02.45pm Cruise Line Presentation: Silversea Cruises
• Philippa Walker, Marketing Director, APAC, Silversea Cruises
03.00pm Cruise Line Presentation: Uniworld Boutique River Cruise
• Henry Yu, Managing Director, Asia, Uniworld Boutique River Cruise
03.15pm From Dreams to Reality: Crafting Personalised Travel Experiences
• Gina Teo, Managing Director, Stamford Travel
• Johnny Judianto, President Director, Best Tour and Cruise Centre
• Mike Harlow, General Manager, Scott Dunn Asia
03.45pm Coffee Break + Networking
04.05pm Cruising Beyond Borders: Uncovering Southeast Asia Travel Trends and Aspirations
• Stephen Tracy, COO, Milieu Insight
04.20pm From Automation to Innovation: The Role of AI in Travel
• Glenn Gore, CEO, Affinidi
04.35pm Trailblazing the Future: Innovations Led by New-Gen Travel Leaders
• Lai Khe Han, Director, TLC Travel & Tours
• Joshua Sia, Assistant Manager Business Development, WTS Travel & Tours
• Javiny Lim, Managing Director & Co-founder, WonderGolander
05.00pm Grand Lucky Draw
05.10pm Networking + Cruise Line Showcase
05.30pm End of Programme
Session 1

Rebuild: Steering Toward a Safe Cruise Future

Thursday, 8 October
1500hr – 1630hr (GMT+8)
In the first installment of a three-part travel agent training series, the key focus of this session is to get the Asia travel agent community up to date on the latest protocols and guidelines in the cruise industry.

Key session highlights:

- CLIA Training
· Cruise industry response to Covid-19 across key geographic regions – Asia, Australia, North America and Europe
· An overview of recovery guidance and policies adopted by cruise lines and destinations

 - Dream Cruises Updates
· Costa Cruises’ health and safety standards
· How Costa Cruises is working with travel agents to chart cruise recovery

 - Panel discussion featuring CLIA, STB & Dream Cruises


Session 2:

Reassure: Boosting Confidence in Cruising

Tuesday, 13 October
1500hr – 1630hr (GMT+8)
In the second installment of the travel agent training series, this session emphasizes on bolstering travel agents’ confidence in the cruise industry, taking a closer look at a cruise resumption success story in Asia and tips on selling cruises in the new norm.

Key session highlights:

- CLIA Training
· Navigating in the new post-Covid norm - How travel agents can uncover opportunities and sell cruises in a different environment

 - Costa Cruises Updates
· Case study on Dream Cruises’ resumption of sailings in Taiwan
· How Dream Cruises is working with travel agents to chart cruise recovery

 - Panel discussion featuring CLIA, STB & Costa Cruises


Session 3:

Renew: Building Sales Strategies for the New Norm

Wednesday, 14 October
1500hr – 1630hr (GMT+8)
The final session of this three-part travel agent training series aims to get Asia’s cruise community poised for the industry restart by examining the new opportunities and sales strategies when sailings resume.

Key session highlights:

- CLIA Training
· Identifying the key segments to target during the recovery period
· Tips and tools that cruise agents can use to upgrade themselves

 - Royal Caribbean Cruises Updates
· Royal Caribbean Cruises’ health and safety protocols
· How is Royal Caribbean Cruises working with travel agents to chart cruise recovery

 - Travel insurance company sharing on Covid-19 cover - Panel discussion featuring CLIA, STB, Costa Cruises, Dream Cruises and Royal Caribbean Cruises


Programme is tentative and is subjected to change. Last updated on 30 October 2023.
*For travel agents only.


Event has ended.